FAQ
Questions
Pricing, schedules, contracts, and what to expect. Don't see yours? Email us at info@cincinnatuscleaningco.com.
What size spaces do you clean?
Most of our clients are between 1,000 and 15,000 square feet: medical and dental practices, professional offices, small business offices, retail, churches, and common areas in small multi-tenant buildings. Larger than that? Ask, and we'll tell you honestly whether we're the right fit.
Where do you clean?
West Chester, Fairfield, Hamilton, Monroe, Mason, Loveland, Indian Hill, and Blue Ash. If you're nearby but outside these cities, ask anyway. We'll tell you honestly, and point you to someone else if we can't help.
How is pricing set?
Every space is different, so we price from a 30 to 45 minute walk-through. You get a written proposal within 24 hours with the scope, visit schedule, and one monthly price. The proposal is good for 30 days.
How often can you clean?
Anywhere from once a week to five nights a week. Most offices choose 1 to 3 visits a week; medical practices often choose more.
When do you clean?
After hours, early morning before you open, or on weekends, whatever keeps us out of your way. Your visit days and times are set in the agreement.
Is there a contract?
Yes, a simple service agreement that lists your scope, schedule, and price. Either side can end it with 30 days' notice.
Will we have the same cleaners each time?
Yes. We keep the same crew on your account. If that has to change, we tell you ahead of time and brief the substitute on your space.
Who supplies what?
We bring all cleaning products and equipment, including a hospital-grade hydrogen peroxide disinfectant for restrooms and high-touch surfaces. You buy consumables like paper towels, toilet paper, soap, and trash liners. Our crew refills dispensers from your stock and tells your contact before you run low.
How does billing work?
One invoice on the 1st of each month for the prior month, due in 15 days. We ask commercial clients to pay by ACH bank transfer.
What if something is missed?
Tell us within 24 hours and we'll come back and re-clean that area free. Any issue gets a response within 2 business hours.
How do you handle keys, codes, and alarms?
Door and alarm codes are stored securely and shared only with the crew assigned to your space. When someone leaves our team, their access is removed the same day and we update any codes they knew.
Is there anything you don't clean?
We don't handle medical or biohazard waste, post-construction cleanup, or high windows and exterior glass. If you need one of these, we'll point you to someone who does.
See what your space would cost
A 30 to 45 minute walk-through, then a written proposal within 24 hours.